Easy Returns
Not satisfied? No problem. We offer hassle-free returns within 7 days so you can shop with confidence.
How Returns Work
Contact Us
Reach out via WhatsApp, email, or phone within 7 days of receiving your order.
Pack & Send
Return the item in its original packaging. We'll guide you through the process.
Get Refunded
Once received, your refund is processed within 3–5 business days via M-Pesa or original payment method.
Return Policy Details
7-Day Return Window
You have 7 days from the date of delivery to request a return. After this period, we unfortunately cannot offer a refund or exchange.
Original Condition Required
Items must be unopened, unused, and in their original packaging. Opened supplements or skincare products cannot be returned for hygiene reasons.
Damaged or Wrong Items
Received a damaged or incorrect item? Contact us immediately with a photo and we'll arrange a free replacement or full refund — no questions asked.
Quality Guarantee
All our products are 100% authentic and sourced directly from authorized distributors. We stand behind the quality of everything we sell.
Need to Return Something?
Our team is ready to help. Contact us and we'll sort it out quickly.